Customer Service Representative
We’re hiring at Güntner: Customer Service Representative
Position Objective: The Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, in alignment with the company’s core mission.
Responsibilities:
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Customer data management and negotiation: Handle relevant customer information and coordinate negotiations to ensure effective agreements and strong business relationships.
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Order tracking with internal departments: Provide timely follow-up on orders, coordinating with various departments to ensure on-time and accurate fulfillment.
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Operational issue resolution: Identify, manage, and resolve issues related to orders, deliveries, or internal processes to ensure customer satisfaction.
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Sales team support: Offer direct assistance and operational support to the commercial team, providing tools, information, and solutions to enhance performance.
Requirements:
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Education: Completed Bachelor’s or Engineering degree (LNI, LRI, IIA, or related field)
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Experience: Minimum of 3 years in Customer Service
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Language: Advanced conversational English is essential
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Technical skills: Intermediate SAP and proficiency in Microsoft Office Suite
Key Skills:
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Leadership
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Strong communication skills
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Negotiation
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Teamwork
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Effective communication
